Privacy policy
Below is the privacy policy (hereinafter "web privacy policy" or "policy") that governs the Web Platform https://www.vacluxuryhomes.com/ (hereinafter, "the Platform"), under the owned by VAC Luxury Homes Spain SL. (hereinafter "VAC" or "we").
PLEASE TAKE A FEW MINUTES TO READ OUR PRIVACY POLICY, IT WILL NOT TAKE A LONG TIME. WITH HER WE WANT TO EXPLAIN IN A SIMPLE, CLEAR AND TRANSPARENT MANNER HOW WE TREAT AND PROTECT YOUR PERSONAL INFORMATION AND YOUR RIGHTS. YOUR SECURITY AND YOUR PERSONAL DATA IS ESSENTIAL FOR VAC AND WE TAKE THEIR PROPER PROTECTION VERY SERIOUSLY.
WE ALSO RECOMMEND YOU READ CAREFULLY OUR COOKIES POLICY.
TO WHOM IS THIS POLICY ADDRESSED AND APPLIED?
This policy is applicable to all users of the platform, whether or not they are VAC customers (hereinafter, interchangeably, "the user" or "the users") who are considered natural persons. And, by personal data, we mean all information about an identified or identifiable natural person.
If you are already a customer of VAC for having signed a contract with us, you should also refer to the information contained in this about the specific privacy terms.
This platform is aimed at users over 18 years of age, and its use is prohibited for children under this age. In addition, the user responsibly acknowledges that he has sufficient legal capacity to be able to subscribe, where appropriate, to the services offered by VAC
IF YOU BROWSE OR USE OUR WEB PLATFORM, WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?
We are responsible for the treatment of your personal data:
Full name of the entity: VAC Luxury Homes Spain S.L
Registered office: Calle Gobelas 13 28023 Madrid
Physical location / headquarters: Calle Gobelas 13 28023 Madrid
Contact email: This email address is being protected from spambots. You need JavaScript enabled to view it.
WHAT TYPE OF DATA DO WE PROCESS?
The processing of your data is necessary to give you access to the contents and / or functionalities of the platform or, if you require it, to be able to send you the information or provide you with the services provided through it. In this regard, we maintain a firm commitment to treat your personal data in a legitimate and consistent manner in accordance with the principles and legal obligations set forth in the current regulations on the protection of personal data.
When you browse through our platform and, in particular, when you interact or register with us, you provide us with data directly, for example, when you fill out any form or request made online according to the treatment purposes indicated in each case ( for example, the contact form).
The data you provide us is in relation to such forms or requests arranged through the platform and, in addition, may vary depending on the type of form or request in question. Notwithstanding the foregoing, through the platform, and through its different forms / requests, different categories of personal data may be collected, although we will always ask you for those data that are appropriate, pertinent and limited to what is necessary regarding the aforementioned purposes of treatment ( principle of minimization of personal data):
Personal identifying data (for example, your name and surname).
Personal contact information (for example, email).
In the same way, when you browse our platform you must be aware of the cookies that are installed on your terminal or device, as this implies the treatment of your personal data according to the type of cookies reported and their specific purposes (see cookie policy). In case you accept our cookies policy, analytical cookies will be served that implies the treatment of the personal data associated with your browsing profile for analytical and / or statistical purposes. It should be noted that continuing to browse our platform, existing prior information on our legal policies for the treatment of personal data, will imply that you unambiguously accept the cookies that are served, although you can configure the use of such analytical cookies at any time as indicated in said cookie policy.
FOR WHAT PURPOSE DO WE USE YOUR DATA?
The personal data that you provide us will be treated for the purpose stipulated in a particular way in this privacy policy and, where appropriate, in the different data forms provided in it. In this sense, data collection serves the following purposes of treatment:
Enable you to browse our platform, thereby allowing you access to the information and content provided on it.
Address your requests or requests according to the contact forms you send us.
Solve your doubts about our services quickly and efficiently through the different channels available for this purpose (contact / question form).
Allow and manage your registration as a user, if required. You can unsubscribe from such registration whenever you want by writing to This email address is being protected from spambots. You need JavaScript enabled to view it..
Comprehensive management of your personal account as a client, when you do so by formally signing our contracting conditions.
Facilitate you, if you wish, to subscribe to our blog / newsletter so that you can access content and additional information that may be of interest to you.
Receive information about the activities, advantages, or any other information that may be of interest to you, including advertising or promotional information, associated with the activities carried out by the entities that make up the VAC merchant group, and being able to communicate your personal data between them To this end, provided that you have unequivocally authorized these effects, and may revoke your consent at any time, although this will not affect the legitimacy of the processing prior to such revocation. You can also consult the entities that are part of the VAC by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it..
Allow the uses associated with cookies on the Platform as described in our cookie policy.
In the event that you have accepted the cookie policy, for the development of the purposes associated with the different types of cookies reported through it, in particular, those of an analytical type (navigation / user profile), carry out such analysis and Statistics associated with web browsing in order to improve our services and the quality of their provision. At any time, if you wish, you can configure the use of analytical cookies, holding a right to revoke your consent regarding the purposes associated with these cookies. We inform you that the revocation of your consent to the processing of your data regarding certain types of cookies such as session or technical cookies may prevent you from browsing our platform (see cookie policy).
Adopt as many protection measures as applicable in accordance with current regulations, including the possible anonymization of your personal data, applying the appropriate techniques available for this purpose. Therefore, in this area, anonymization and pseudonymization treatments may also be carried out for the best protection of your personal data.
Apply the relevant security, technical and / or organizational measures on your personal data with a focus on the risk existing at all times, including the pseudonymisation or encryption of personal data through our platform.
- WHAT IS THE BASIS FOR THE LEGITIMATE PROCESSING OF YOUR DATA?
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Purposes of treatment |
Legitimate basis of treatment |
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Enable you to browse our platform, thereby allowing you access to the information and content provided on it.
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Your consent and, according to the cases, satisfaction of the legitimate interest, own or of third parties, associated with the adequate management, maintenance, development and evolution of the platform, tools, network and associated information systems, allowing its correct operation, functionalities, access to content and services, as well as the general security of all the aforementioned points |
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Attend your requests or requests according to the forms or requests that you send us. |
Your consent |
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Solve your doubts about our services quickly and efficiently |
Your consent and, depending on the case, execution of pre-contractual measures at the request of the user / interested party |
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Allow and manage your registration as a user if you require it |
Your consent |
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Enable you to access, if you were a client, the digital channel of clients arranged through the platform |
Execution of the contract you have signed with VAC |
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Comprehensive management of your personal account as a customer, when you are |
Execution of the contract you have signed with VAC |
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Provide you, if you wish, your subscription to our blog / newsletter. |
Your consent |
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Receive information about the activities or any other information that may be of interest to you, including advertising or promotional information, associated with the activities carried out by the entities that make up the VAC merchant Group |
Your consent, and when such commercial communications can be covered by the provisions of article 21.2 of Law 34/2002, of July 11, on services of the information society and electronic commerce, in the prevailing legitimate interest of VAC |
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In the event that you have accepted the cookie policy provided for this purpose, allow the development of the treatment purposes associated with them and, in particular, carry out the pertinent analysis derived from your web browsing for analytical and / or statistical purposes. |
Your consent |
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Adopt as many protection measures as applicable in accordance with current regulations, including the possible pseudonymization and anonymization of your personal data, applying the appropriate techniques available for this purpose.
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Compliance with a legal obligation (REGULATION (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of these data and which repeals Directive 95/46 / EC (hereinafter, the "General Data Protection Regulation" or the "RGPD") https://www.boe.es/doue/2016/119/L00001 -00088.pdf In the case of treatments intended to guarantee the security of the platform, the network and the associated information system, it may be used, where appropriate, the satisfaction of the legitimate interest of VAC or, where appropriate, of a third party (Considering 49 of the GDPR). |
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Apply the appropriate security measures, both technical and organizational, to your personal data, focusing on the existing risk at each moment |
Compliance with a legal obligation (REGULATION (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of these data and which repeals Directive 95/46 / EC ("General Data Protection Regulation" or "RGPD") https://www.boe.es/doue/2016/119/L00001-00088.pdf. In the case of treatments intended to guarantee the security of the platform, the network and the associated information system, it may be used, where appropriate, to satisfy the legitimate interest of VAC or, where appropriate, of a third party (Recital 49 of the RGPD). |
When the legitimate basis for the processing of your personal data is your consent, we remind you that you have the right to revoke it at any time in a simple and free way by writing to us at This email address is being protected from spambots. You need JavaScript enabled to view it..
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FOR HOW LONG DO WE KEEP YOUR DATA?
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Personal data associated with the purposes of the treatment reported |
Terms or criteria for the conservation of your personal data |
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Data associated with user navigation through our platform |
-Generally, your data will be kept for these purposes for the essential and necessary time to enable you to correctly navigate and use our platform and the content available through it that you access. -Regarding the data associated with your browsing profile, in relation to the analytical type cookies that you have accepted as indicated in the VAC cookie policy, you must pay attention to the section regarding their timing (see cookie policy) . |
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Attend your requests or requests according to the forms or requests that you send us. |
-For the essential time to correctly attend to your requests and / or specific requests according to each case. -If the same, consist of the execution at your request of pre-contractual measures or the signing of a contract with VAC, your data will be kept for as long as necessary to give satisfaction to such pre-contractual measures or service contract between the parties. |
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Solve your doubts about our services quickly and efficiently. |
For the time strictly necessary to solve or attend to them. |
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Allow and manage your registration as a user if you require it. |
Until the moment you request the effective withdrawal of such registration. If you are a VAC client, the personal data retention periods described in these cases may be applied as indicated below. |
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Enable you to access, if you were a client, the digital channel of clients arranged through the platform. |
During the periods necessary to give due satisfaction to the execution of the contract between the parties (duration of the contract between the parties). |
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Comprehensive management of your personal account as a customer, when you are. |
During the periods necessary to give due satisfaction to the execution of the contract between the parties (duration of the contract between the parties). |
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Facilitate you, if you wish, to subscribe to our blog / newsletter. |
Until the moment you request the effective withdrawal of such subscription. |
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Receive information about the activities or any other information that may be of interest to you, including advertising or promotional information, associated with the activities carried out by the entities that make up the VAC merchant Group. |
Until the moment you exercise your right to revoke your consent to the processing of your data for advertising and / or promotional purposes or, where appropriate, you oppose the processing for direct marketing purposes in application of the provisions of article 21.2 of the RGPD. |
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Adopt as many protection measures as applicable in accordance with current regulations. |
While the user's personal data is processed, including the conservation of such data during the legal terms provided, and regardless of the legitimate basis of treatment that VAC uses. |
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Apply the relevant security, technical and / or organizational measures on your personal data with a focus on the risk existing at all times. |
While the user's personal data is processed, including the conservation of such data during the legal terms provided, and regardless of the legitimate basis of treatment that VAC uses. |
In any case, and without prejudice to the foregoing, the user is also informed of the following:
- In accordance with current regulations on the protection of personal data, in all that concerns the correct treatment of personal information by VAC, this entity may also keep the information for three years safely from its collection / collection (prescription periods of offenses in this area).
- Regarding the retention time of cookies, the user is recommended to consult our cookie policy (temporality section).
- In general, when personal data is no longer necessary for the purposes of treatment for which it was collected, it will be blocked, remaining available only to the competent authorities for the possible purification of legal responsibilities during the treatment of the themselves, always in accordance with the applicable regulations, and cannot be used for purposes other than these. After the corresponding legal deadlines in the event of a blockage, such personal data will be deleted as provided by the applicable regulations, and may also, if applicable, be safely anonymized by VAC (anonymous / non-personal data)
- WHAT ARE THE CONSEQUENCES OF NOT GIVING US YOUR DATA
We try to request or apply the minimum and essential data to carry out the personal data treatments that we carry out in full development of our object and social purposes. All this in accordance with the principles contained in the applicable regulations.
Now, the lack of contribution of your personal data could lead to the impossibility of:
1) you can correctly browse our website (non-acceptance of technical or session cookies); 2) process your specific request or request (for example, due to the lack or insufficient completion of the corresponding form or request).
In any case, the information and personal data that you provide us, according to each case, must in any case be:
Sufficient, although adjusted, limited and proportionate to the legitimate purposes of treatment reported in each case, with the utmost respect for the principles of limitation of purpose and minimization of personal data.
Accurate, updated and truthful, in order to adequately verify the identity, capacity and, where appropriate, representation, as well as to be able to adjust, in each case, the data processing carried out to your specific needs and your real situation . All in accordance with the principle of accuracy of personal data.
Users will be fully responsible for the data and personal information they provide to VAC within the framework of the platform and, where appropriate, for the services they require or contract from us.
DO WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES?
In general, we do not share your data with third parties, nor do we sell or offer them to them. However, as a VAC client, your personal data may be shared with other companies in the Group of Companies to which VAC belongs for purely internal administrative purposes, in accordance with the provisions of Considering 48 of the RGPD.
In the same way, if you had previously accepted the communication of your personal data to other VAC entities (made up of entities that you can consult by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it., to receive information about activities, events, advantages , promotions or any other information that may be of interest to you, including that of an advertising or promotional nature, associated with the activities carried out by such entities, such communications of your personal data will be made to them. You can revoke your consent for this purpose in any time, although this will not affect the legitimacy of the treatments prior to such revocation in accordance with the RGPD.
Similarly, it is possible that certain third parties may access your personal information in development of the services that they may provide to VAC. For example, in the case of third-party cookies that are applied on the platform (see cookie policy).
VAC has various managers of the personal data under its control, allowing access to them, as trusted providers, and to the extent that it is strictly necessary for the provision of the services contracted with them. Such data processors operate under a service contract in the terms, with the conditions and guarantees contained in article 28 of the RGPD, carrying out VAC the corresponding controls, inspections and audits in this area to verify that such data processors strictly comply with the contracts signed for this purpose and the applicable regulations.
- DO WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES?
In general, we do not share your data with third parties, nor do we sell or offer them to them. However, as a VAC client, your personal data may be shared with other companies in the Group of Companies to which VAC belongs for purely internal administrative purposes, in accordance with the provisions of Considering 48 of the RGPD.
In the same way, if you had previously accepted the communication of your personal data to other VAC entities (made up of entities that you can consult by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it., to receive information about activities, events, advantages , promotions or any other information that may be of interest to you, including that of an advertising or promotional nature, associated with the activities carried out by such entities, such communications of your personal data will be made to them. You can revoke your consent for this purpose in any time, although this will not affect the legitimacy of the treatments prior to such revocation in accordance with the RGPD.
Similarly, it is possible that certain third parties may access your personal information in development of the services that they may provide to VAC. For example, in the case of third-party cookies that are applied on the platform (see cookie policy).
VAC has various managers of the personal data under its control, allowing access to them, as trusted providers, and to the extent that it is strictly necessary for the provision of the services contracted with them. Such data processors operate under a service contract in the terms, with the conditions and guarantees contained in article 28 of the RGPD, carrying out VAC the corresponding controls, inspections and audits in this area to verify that such data processors strictly comply with the contracts signed for this purpose and the applicable regulations.
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ARE INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA MADE?
We inform you that, in general, no international transfers of your personal data are foreseen, adopting the necessary measures and guarantees by VAC in this area in accordance with current regulations on the protection of personal data.
Notwithstanding the foregoing, our cookie policy informs of the existence of possible international transfers of personal data, in relation to the services provided by certain companies (third-party cookies). All these international transfers are fully guaranteed according to the applicable regulations, in the case of entities included in the list of entities certified under the Privacy Shield (see cookie policy).
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WHAT RIGHTS DO YOU HAVE, WHAT DO THEY MEAN AND HOW CAN YOU EXERCISE THEM
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Your rights |
What does it consist of? |
How to exercise it? |
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Right to information |
Right to be provided by VAC with appropriate information, both at the time your personal data has been collected (whether they have been obtained from you or through a third party), or at any later time regarding the treatment of your personal information. You decide on your personal information. Refer to articles 12 to 14 of the RGPD. |
VAC tries to provide you with all the necessary information regarding the processing of your personal data in application of articles 12 to 14 of the RGPD. However, if you have any questions or concerns about our privacy and cookie policies, please do not hesitate to write to us, via email: This email address is being protected from spambots. You need JavaScript enabled to view it. and we will respond to your additional request for information. |
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Right of access |
Right to obtain confirmation from VAC of whether or not your personal data is being processed, and to basic information related to such treatments (article 15 of the RGPD), as well as to obtain a copy of the personal data that is being processed. |
Addressing a written communication through the email This email address is being protected from spambots. You need JavaScript enabled to view it. with the Ref. "Exercise Rights" accompanying, if necessary to prove your identification, a copy of your national identity document or equivalent identification document (passport, NIE ...). |
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Right of rectification |
Right to obtain without undue delay from VAC the rectification of your personal data in the terms of article 16 of the RGPD. |
Addressing a written communication through the email This email address is being protected from spambots. You need JavaScript enabled to view it. with the Ref. "Exercise Rights" accompanying, if necessary to prove your identification, a copy of your national identity document or equivalent identification document (passport, NIE ...). |
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Right of withdrawal |
Right to obtain without undue delay by VAC the deletion of your personal data in the terms of article 17 of the RGPD. |
Addressing a written communication through the email This email address is being protected from spambots. You need JavaScript enabled to view it. with the Ref. "Exercise Rights" accompanying, if necessary to prove your identification, a copy of your national identity document or equivalent identification document (passport, NIE ...). |
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Right to limitation of treatment |
Right to obtain from VAC the limitation of the treatment of your data when: -You challenge the accuracy of your personal data, during a period that allows VAC to verify its accuracy. -The treatment is unlawful and you oppose its deletion (and instead, request the limitation of the same). VAC no longer needs personal data, but you need it for the formulation, exercise or defense of claims. Its exercise will be limited to what is described in article 18 of the RGPD. |
Addressing a written communication through the email This email address is being protected from spambots. You need JavaScript enabled to view it. with the Ref. "Exercise Rights" accompanying, if necessary to prove your identification, a copy of your national identity document or equivalent identification document (passport, NIE ...). |
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Right to data portability |
Right to receive the personal data that concerns you and that you have provided us in a structured format, in common use and mechanical reading, or to transmit them to another data controller when technically possible in the terms described in article 20 of the RGPD |
Addressing a written communication through the email This email address is being protected from spambots. You need JavaScript enabled to view it. with the Ref. "Exercise Rights" accompanying, if necessary to prove your identification, a copy of your national identity document or equivalent identification document (passport, NIE ...). |
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Right of opposition |
Right to object at any time to the processing of your personal data, including the preparation of profiles, when this is based on the satisfaction of the legitimate interest of VAC or of a third party as described in article 21 of the RGPD. |
Addressing a written communication through the email This email address is being protected from spambots. You need JavaScript enabled to view it. with the Ref. "Exercise Rights" accompanying, if necessary to prove your identification, a copy of your national identity document or equivalent identification document (passport, NIE ...). . |
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Right not to be subject to a decision based solely on automated processing (including profiling) |
Right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects or affects you significantly similarly in the terms of article 22 of the RGPD. |
Addressing a written communication through the email This email address is being protected from spambots. You need JavaScript enabled to view it. with the Ref. "Exercise Rights" accompanying, if necessary to prove your identification, a copy of your national identity document or equivalent identification document (passport, NIE ...). |
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Right to revoke the consent granted |
You will have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of the treatment carried out by VAC based on your consent prior to its withdrawal |
Through the forms, contents and privacy configuration spaces provided by VAC according to each case, such revocation can be articulated (for example, requesting the unsubscribe from the newsletter service requested through the link provided at the end). However, you can also always send a communication to that effect to the email: This email address is being protected from spambots. You need JavaScript enabled to view it. so that your right can be duly addressed as described in the applicable regulations. |
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Right to file a claim with the competent supervisory authority (AEPD) |
It implies the possibility of going to the supervisory authority in the event that your rights to the protection of personal data are violated (articles 13 and 14 of the RGPD) |
We recommend that before submitting any complaint or claim to the Spanish Agency for Data Protection (AEPD), contact us in order to analyze the specific situation that corresponds and try, where appropriate, to find an effective and friendly solution. Apart from the above, if you wish, you can also refer to the AEPD website www.aepd.es |
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DO SECURITY MEASURES AND PROTECTION OF YOUR PERSONAL DATA APPLY?
Taking into account the nature, the scope, the context and the indicated purposes of the treatment, as well as the risks of varying probability and seriousness for your rights and freedoms, VAC applies (and will apply) appropriate technical and organizational measures in order to guarantee the due security and protection of your personal data attending to privacy criteria from the design and by default, as well as applying a concurrent risk approach system that will be reviewed and updated by VAC when necessary.
- VALIDITY AND MODIFICATION OF THE PRIVACY POLICY
This policy is in force from May 1, 2020.
VAC reserves the right to modify this policy, to adapt it to future legislative, doctrinal or jurisprudential developments that may apply, or for technical, operational, commercial, corporate and business reasons, informing you in advance and reasonably of the changes that may occur when this is possible. In any case, it is recommended that each time you access this platform, you read this policy in detail, since any modification will be published through it.
Likewise, VAC may inform you personally and prior to the changes projected in this policy, before its entry into force, provided that this is technically and reasonably possible, in particular, when you are considered a registered user or are a customer of VAC
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DO YOU NEED TO CONTACT US?
Our commitment to the protection of the personal data of our users has led us to the appointment of a Data Protection Officer (DPD) at VAC with whom users, if they so wish, can contact regarding all matters related to the processing of your personal data and for the exercise of your rights as provided in the RGPD. You can contact our DPD through the following contact information:
Contact email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Contact phone: +34 600 907 499
Postal address: Calle Gobelas 13 28023 Madrid
- COMPETITION AND APPLICABLE JURISDICTION
In general, any controversy and conflict will be submitted preferentially by the parties to their knowledge in order to obtain a friendly solution and by common agreement using, for these purposes, the channel and email provided in section 13 of this policy.
In case this is not possible, taking into account the criteria contained in the RGPD for determining the competence of the leading or main authority, in order to know any conflict, controversy or claim regarding this privacy policy, when less, administratively, it is reported that such authority will be the Spanish Agency for Data Protection (AEPD), having to comply, in any case, with the provisions of article 56 of the RGPD. As regards the right to effective judicial protection against VAC in these cases, the provisions of Article 79.2 of the RGPD will also be followed, and the corresponding action may be brought before the Judges and Courts of the City of Madrid to the extent that the responsible entity is a company located in Spain. It will attend to the current Spanish and European regulations applicable in this area.
